Ketchup

Privacy Policy

Last updated: November 27, 2025

1. Introduction

Ketchup ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service at getketchup.com (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

  • Account information (email address, name)
  • GitHub account information via OAuth
  • Payment information (processed by our payment provider)
  • Communications you send to us

2.2 Information from GitHub

When you connect your GitHub account, we access:

  • Your repository information (names, descriptions, visibility)
  • Commit history and metadata
  • Repository statistics
  • Your GitHub profile information

We only request read-only access to your repositories and never modify your code or settings.

2.3 Automatically Collected Information

  • Usage data (pages visited, features used)
  • Device information (browser type, operating system)
  • Log data (IP address, access times)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our Service
  • Generate video and text recaps from your Git history
  • Process your transactions and manage your account
  • Send you service-related communications
  • Respond to your comments and questions
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Your data is stored securely using industry-standard encryption and is hosted on secure servers provided by Supabase.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., payment processing, analytics, hosting)
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
  • With Your Consent: We may share information with your explicit consent

6. Your Rights and Choices

You have the right to:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your account and data
  • Data Portability: Request a copy of your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Revoke Access: Disconnect your GitHub account at any time

To exercise these rights, contact us at privacy@getketchup.com

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Third-Party Services

Our Service integrates with third-party services:

  • GitHub: For repository access and authentication
  • Slack: For delivering notifications (optional)
  • Linear: For fetching issue details (optional)
  • Zapier/Make: For webhook triggers (optional)
  • Stripe: For payment processing
  • Analytics providers: For usage analytics

These services have their own privacy policies, and we encourage you to review them.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal purposes.

10. Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to such transfers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: