Frequently Asked Questions

How Can We Help?

Find answers to common questions about Ketchup, our features, and how to get the most out of your recaps.

Getting Started

Features & Plans

Integrations

Technical Questions

Privacy & Security

Billing & Payments

Use Cases

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How Can We Help?

Getting Started

What is Ketchup?

How do I get started?

Do I need a credit card to try Ketchup?

What permissions does Ketchup need?

Features & Plans

What's included in the free tier?

What are video credits?

Can I upgrade or downgrade my plan?

What's the difference between Runway and VEO?

Are text stories really unlimited?

What is "Founder Mode"?

Integrations

How do integrations work?

Can I sync with GitHub Releases?

Do you support GitLab or Bitbucket?

Technical Questions

Which version control systems do you support?

Can I use Ketchup with private repositories?

How does Ketchup analyze my commits?

Can I customize the generated content?

How long does video generation take?

Privacy & Security

Is my code secure?

Who can see my generated content?

Can I delete my data?

Do you sell user data?

Billing & Payments

What payment methods do you accept?

Can I get a refund?

Do you offer discounts?

What happens if I cancel?

Use Cases

Who is Ketchup for?

Can I use Ketchup for my team?

Can I schedule automated recaps?

Can I white-label the videos?

Still Have Questions?